Celebrate your family, relationship, growing household, or beloved pets with a Personalized Christmas Ornament customized with names, photos, dates, and meaningful text. Designed as a versatile holiday keepsake, this ornament can represent many special moments and family milestones.
Create a custom ornament for a family, couple, engaged couple, married couple, newlyweds, pregnant couple, expecting parents, new baby, baby’s first Christmas, dog, cat, or other beloved pet. Add the details that make the occasion meaningful, whether it is a wedding year, engagement, pregnancy announcement, new addition to the family, first Christmas together, or another memorable celebration.
For pet lovers, personalize an ornament with a dog name, cat name, pet photo, or custom message to create a special Christmas decoration honoring a beloved companion. It can also become a sentimental pet memorial keepsake when remembering a cherished pet.
This custom Christmas ornament makes a thoughtful family gift, couple gift, wedding gift, engagement gift, newlywed gift, pregnancy gift, baby gift, new parent gift, anniversary gift, dog lover gift, cat lover gift, and pet lover gift. It is suitable for parents, grandparents, children, spouses, fiancés, friends, and pet parents.
Hang it on the Christmas tree or display it on a mantel, shelf, entryway, or seasonal arrangement. Create one personalized ornament each year to build a meaningful collection of holiday keepsakes that captures your family’s milestones, relationships, and memories.
- Personalized Christmas ornament designed for celebrating the people and pets who make your family special. Add names, dates, photos, or custom text to create a meaningful holiday keepsake for families, couples, parents, children, babies, and beloved pets.
- Perfect for important milestones such as engagement, marriage, first Christmas together, pregnancy announcement, expecting baby, new baby, first Christmas as a family, new home, anniversary, or another memorable year. Custom details make each ornament unique to your personal story.
- Create a special ornament for dog lovers, cat lovers, and pet parents. Personalize it with a pet name, photo, breed-inspired design, or meaningful message to celebrate a beloved dog, cat, or other companion. It can also serve as a heartfelt remembrance keepsake for a cherished pet.
- A thoughtful Christmas gift for husband, wife, fiancé, fiancée, newlyweds, engaged couples, parents, grandparents, children, new parents, expecting parents, dog moms, dog dads, cat lovers, and pet lovers. Ideal for Christmas, engagement, wedding, anniversary, baby announcement, and first holiday celebrations.
- Display your personalized ornament on the Christmas tree, mantel, shelf, entryway, or holiday centerpiece. Create matching ornaments for the whole family or individual designs for every loved one and pet, turning your Christmas decorations into a collection of personal memories that can be displayed year after year.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
