<p>Celebrate the joy of a new beginning with a personalized First Christmas In New Home Ornament, a meaningful holiday keepsake designed to remember the place where new memories are created.<br/>This custom ceramic Christmas ornament features a beautiful house illustration style that can be personalized with your home photo, family name, address, location, or special message. Each ornament transforms a house into a heartfelt Christmas decoration that represents love, family, and the memories built inside.<br/>Perfect for new homeowners, couples, families, first-time buyers, and anyone celebrating a new chapter, this personalized house ornament makes a thoughtful Christmas gift that will be treasured for years. Whether it is your first holiday in a new home, a housewarming gift, or a special family keepsake, this ornament adds a personal touch to any Christmas tree.<br/>Crafted from high-quality ceramic with a smooth finish, this round ornament is lightweight, durable, and designed for easy hanging. Display it on your Christmas tree, fireplace mantel, holiday display, or gift it to someone special who has recently moved into their dream home.<br/>Create a unique holiday tradition with a custom ornament that tells the story of your home and celebrates the memories made there.<p/>
- Personalized New Home Christmas Keepsake: Celebrate a special milestone with this personalized first Christmas in new home ornament. Add your custom house illustration, family name, address, or meaningful details to create a unique holiday keepsake that captures the memories of a new home.
- Custom House Illustration & Photo Design: Turn your favorite home into a beautiful Christmas decoration. This ceramic ornament can feature a custom house image or photo-inspired artwork, making it a thoughtful personalized gift for homeowners, couples, families, and anyone celebrating a new beginning.
- Premium Ceramic Ornament For Christmas Tree: Made with durable ceramic material and a smooth glossy surface, this round Christmas ornament displays artwork beautifully while adding an elegant touch to your holiday tree, mantel decor, or seasonal display.
- Meaningful Gift For New Homeowners: A perfect Christmas gift for new homeowners, first-time buyers, newly married couples, families, friends, and loved ones. This custom home ornament is a memorable way to celebrate moving into a new house and creating new traditions.
- Create A Cherished Holiday Memory: Whether displayed on the Christmas tree year after year or kept as a family keepsake, this personalized ornament preserves the story of your home and the special moments that make it meaningful.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
