Make this holiday season even more special with our Personalized Christmas Ornament Set. Choose from a variety of beautiful designs such as Snowflakes, Hearts, Paw Prints, and more—each customizable with a photo, name, or personalized message. These ornaments are perfect for family and friends, offering a heartfelt way to commemorate the 2025 Christmas season. Crafted with high-quality materials such as durable acrylic, wood, and crystal rhinestones, each ornament is designed to shine brightly on your tree. The custom photo and text options make it easy to create a unique keepsake that captures the magic of Christmas. Whether you're celebrating family milestones, engagements, weddings, or simply the joy of the season, these ornaments are the perfect way to share the love. Our Christmas ornaments are not only beautiful, but they are also built to last, preserving memories for many years to come. The elegant design adds a touch of sparkle to any holiday décor, whether you hang them on the Christmas tree, use them as gift tags, or display them around your home as part of your holiday decor. This set makes for a thoughtful and meaningful gift for couples, parents, grandparents, pet owners, and anyone looking for a custom touch to their Christmas celebrations. Capture the spirit of Christmas with these personalized ornaments that will become a part of your family's traditions year after year. Give the gift of memories this holiday season with our customizable ornaments!
- Customizable Holiday Ornaments: Choose from a variety of shapes including Snowflake, Heart, Paw Print, and more. Personalize with a photo, name, or special text for a truly unique Christmas gift.
- Perfect for Family & Friends: These ornaments make the perfect holiday gift for families, friends, couples, and pet owners. Celebrate the season with a custom keepsake they’ll cherish forever.
- Durable & High-Quality Materials: Crafted from premium acrylic, wood, or crystal rhinestone, these ornaments are designed to last for years, maintaining their shine and beauty with every Christmas season.
- Elegant Holiday Decor: Whether you’re decorating your Christmas tree or giving a heartfelt gift, these ornaments add a touch of elegance and sparkle to your home. Ideal for any holiday theme.
- Memorable Gift Idea: Create lasting memories by adding your favorite photos, names, or holiday messages. Perfect for commemorating family moments, pet owners, weddings, and more.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
