Bring holiday memories to life with this Nazenti Personalized Couple Ornament, a charming Christmas decoration designed for couples who love celebrating their journey together. This festive hanging ornament features a cheerful Santa couple design with personalized name details and a since year element, creating a meaningful keepsake for Christmas trees, seasonal displays, and family traditions. The artwork highlights a sweet holiday scene with Santa and Mrs. Claus inspired characters, making it a fun ornament choice for spouses, partners, grandparents, and loved ones who enjoy sentimental decorations. Whether displayed during the holidays or saved as a yearly tradition, this personalized xmas ornament helps capture special milestones and the story of growing old together. It can be customized with couple names and year information to create a memorable anniversary xmas keepsake that reflects a unique relationship. The decorative design brings festive warmth to home spaces while adding a personal connection to Christmas celebrations. This couple ornament is suitable for gifting occasions including Christmas, anniversaries, and family gatherings. From newly celebrated moments to many years of shared memories, this holiday keepsake offers a thoughtful way to preserve love, laughter, and seasonal traditions. Place it on the Christmas tree each year to remember a special relationship, a shared adventure, and the happy moments created together. The detailed festive design makes it a lovely addition to decorations for couples, grandparents, and families who appreciate personalized holiday accents. With its classic Christmas theme and customizable details, this ornament turns a simple decoration into a personal reminder of love, celebration, and togetherness throughout the holiday season.
- Celebrate your love story with this couple ornament featuring Santa and Mrs. Claus inspired characters, personalized names and since year details for meaningful Christmas keepsake that honors memory
- Designed as a funny couple gift, this holiday ornament adds cheerful charm to Christmas trees with a sweet Santa couple scene, creating a memorable anniversary xmas decoration for spouses.
- Create a personalized xmas keepsake by adding couple names and a meaningful year. This ornament captures the joy of growing old together and celebrates treasured moments during holidays.
- A thoughtful grandparent gift or couple keepsake, this Christmas ornament brings warmth to family celebrations with festive artwork, classic holiday elements, and a personal touch for all
- Add a unique holiday accent to your tree with this couple ornament featuring Santa and Mrs Claus style characters. Customize details to create a heartfelt decoration for Christmas memories.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
