Honor the memory of someone loved with the Nazenti Personalized Memorial Glass Ornament, a meaningful Christmas keepsake designed to preserve a treasured photo, name, memorial message, and dates when included in your chosen design. The artwork shown combines clear glass ornament styling with remembrance details such as “In Loving Memory,” “Always in Our Hearts,” cardinals, butterflies, winter greenery, flowers, snow, and seasonal accents. Personalized photo layouts help turn a favorite image into a heartfelt memorial Christmas ornament that can be displayed on the tree during the holidays and kept as a remembrance from year to year. The collection shown includes round and heart-shaped designs, each finished with a hanging ribbon or cord and arranged to keep the portrait and wording easy to see. Choose a style that reflects the person being remembered, whether creating a tribute for Mom, Dad, Grandma, Grandpa, or another family member. This personalized memorial ornament can be a thoughtful choice among memorial gifts for loss of mom or as a remembrance piece for families honoring a father, grandparent, spouse, or other loved one during Christmas. Decorative cardinal and floral themes add a seasonal touch without taking attention away from the photo and personalized details. Use the personalization areas for the name, relationship, memorial phrase, or dates supported by the selected design. Suitable for anyone searching for personalized Christmas ornaments with an in loving memory theme, this glass keepsake brings together family photography and Christmas decor in a respectful display. It can also serve as a sympathy remembrance during the holiday season, while the compact hanging format makes it easy to place among other meaningful ornaments on a Christmas tree.
- PERSONALIZED MEMORIAL DESIGN – Add a cherished photo, name, relationship, memorial wording, or dates supported by the selected layout to create a meaningful Christmas remembrance ornament.
- GLASS ORNAMENT STYLE – Clear memorial ornament designs feature round or heart-shaped formats shown with faceted edges, hanging ribbons or cords, and artwork arranged for a refined seasonal display.
- REMEMBRANCE ARTWORK – Cardinal, butterfly, floral, evergreen, snow, and winter details frame the portrait and wording, creating an in loving memory design suited to Christmas tree display.
- FOR FAMILY REMEMBRANCE – Create a tribute for Mom, Dad, Grandma, Grandpa, or another loved one, making this personalized memorial ornament a thoughtful keepsake for the holiday season.
- SYMPATHY REMEMBRANCE – A thoughtful choice after the loss of Mom, Dad, or another loved one, helping family members keep treasured memories represented within meaningful holiday traditions.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
