The Best Housewarming Gift & Wedding Gift for Yourself and Your Loved Ones: Custom Personalized Doormat!
Use one of the most commonly popular personalized doormat designs. Before placing an order, please check how many different designs will appear. These home door mats are ideal as housewarming gifts for new homes or as anniversary gifts for those who like to indulge in a little elegance.
Add an inviting element to your entryway, this durable doormat is perfect for all households. Our coir doormats are made highly durable, easy to maintain material, and professionally stenciled with fade-resistant dyes. The mat fibers easily remove dirt from footwear while retaining colorfast brilliance season after season. Give your home a warm welcome and keep your entryway clean.
Every product is printed just for you according to your specifications of design, size, and color at our company. We don’t hold any stock, which means your items are manufactured only after you place your order.
- In production:
All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected. For orders that choose Ground, 2- Day, Overnight shipping service will be put into production within 12 hours. Outside of this time, you will not be able to change order information or cancel it.
- Shipping:
You will receive your order once sent within 2-10 business days depending on the shipping service you have chosen
For international orders please allow 6-8 weeks for delivery. The final delivery is usually via your local postal service.
To double-check ETA’s, check the estimated delivery date on your receipt or reach out to our team at contact@namashops.com
How much does shipping cost?
Here’s how we break down our shipping prices (for the US only):
- With Blanket:
Economy
Ground
2 Day
Overnight
- With Wall Art:
Economy
Ground
2 Days
Overnight
- With all other products
Economy
Note: Fast shipping cannot be delivered to the PO box.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
The Best Housewarming Gift & Wedding Gift for Yourself and Your Loved Ones: Custom Personalized Doormat!
Use one of the most commonly popular personalized doormat designs. Before placing an order, please check how many different designs will appear. These home door mats are ideal as housewarming gifts for new homes or as anniversary gifts for those who like to indulge in a little elegance.
Add an inviting element to your entryway, this durable doormat is perfect for all households. Our coir doormats are made highly durable, easy to maintain material, and professionally stenciled with fade-resistant dyes. The mat fibers easily remove dirt from footwear while retaining colorfast brilliance season after season. Give your home a warm welcome and keep your entryway clean.
Every product is printed just for you according to your specifications of design, size, and color at our company. We don’t hold any stock, which means your items are manufactured only after you place your order.
- In production:
All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected. For orders that choose Ground, 2- Day, Overnight shipping service will be put into production within 12 hours. Outside of this time, you will not be able to change order information or cancel it.
- Shipping:
You will receive your order once sent within 2-10 business days depending on the shipping service you have chosen
For international orders please allow 6-8 weeks for delivery. The final delivery is usually via your local postal service.
To double-check ETA’s, check the estimated delivery date on your receipt or reach out to our team at contact@namashops.com
How much does shipping cost?
Here’s how we break down our shipping prices (for the US only):
- With Blanket:
Economy
Ground
2 Day
Overnight
- With Wall Art:
Economy
Ground
2 Days
Overnight
- With all other products
Economy
Note: Fast shipping cannot be delivered to the PO box.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
