Honor the memory of a beloved furry companion with this Personalized Pet Memorial Heart Ornament, a meaningful keepsake created to celebrate the love and special moments shared with your dog or pet. Designed in an elegant heart shape with a clear crystal-style appearance, this remembrance ornament beautifully displays a custom pet photo, personalized name, and memorial years. The heartfelt “Forever Loved” design, paw print accents, and personalized details make this ornament a touching way to remember a pet who will always remain part of the family. Add your favorite photo and customize the name and dates to create a unique memorial piece that reflects your pet’s story. Perfect for hanging on a Christmas tree, displaying near a memorial space, or giving as a sympathy gift, this personalized ornament offers a thoughtful way to keep precious memories close during the holiday season and throughout the years. Its heart-shaped design complements many home and holiday decor styles while keeping the personalized photo as the focal point. The hanging ribbon allows the ornament to be easily displayed on Christmas trees, decorative hooks, memorial stands, or other special places in the home. This custom pet remembrance ornament can be a thoughtful gift for dog moms, dog dads, pet owners, friends, or family members coping with the loss of a cherished companion. Suitable for Christmas, pet memorial occasions, remembrance gifts, sympathy gifts, or simply as a lasting keepsake honoring a special dog. Personalize with your pet’s photo, name, and memorial dates to create a heartfelt keepsake that celebrates a bond that will always be remembered.
- Customizable with Your Dog’s Photo: Personalize the ornament with a high-quality photo of your dog to create a truly unique keepsake. Upload a photo of your furry friend to be printed on the glass ornament, making it a heartwarming tribute to your pet.
- 🎄 Premium Glass Design: Made from durable, high-quality glass, this ornament features a sleek, circle-shaped design that enhances the clarity of your dog’s photo. Its smooth, glossy finish adds an elegant touch to your holiday décor while ensuring the ornament is built to last for years to come.
- ✨ Versatile Decoration: While designed as a Christmas tree ornament, the timeless design of this ornament makes it suitable for year-round display. Hang it in your home, office, or any space that celebrates your love for your dog. Measuring 3” in diameter, this ornament is the ideal size for hanging on your Christmas tree, displaying on a mantel, or showcasing in a window or office
- 🎄 Ideal Gift for Dog Lovers & Pet Owners: This personalized ornament is a meaningful gift for any dog lover or pet owner. Whether celebrating your dog’s first Christmas, memorializing a beloved pet, or gifting to a friend or family member, it’s a thoughtful, heartfelt present that will be cherished year after year.
- 💝SATISFACTION GUARANTEED: If you have any problems with our product, please contact us; our 24/7 support team will be there for you.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
