Celebrate timeless love with our Personalized Growing Old Together Santa and Mrs. Claus Ornament, a heartwarming keepsake for couples who cherish every Christmas together. Crafted from premium wood or acrylic, this 2D ornament captures the sweet spirit of growing old side by side, featuring Santa and Mrs. Claus in festive attire, holding gifts, cuddling, or riding together in adorable poses. Each ornament can be customized with names, year, and skin tone, making it a truly one-of-a-kind decoration for your Christmas tree or a meaningful gift for boyfriend, girlfriend, husband, wife, mom, dad, grandma, or grandpa. Designed to bring warmth and laughter to your holiday décor, this couple ornament is perfect for celebrating milestones, anniversaries, or simply your everlasting bond. Perfect for Christmas tree decoration, holiday home decor, and memory collections, this couple ornament combines meaningful personalization with a delightful winter style. Display it every year as a reminder of love, laughter, and the wonderful moments shared together.
- Personalized Couple Christmas Ornament
Celebrate lasting love with our Personalized Growing Old Together Santa and Mrs. Claus Ornament. Add names and meaningful details to create a unique Christmas keepsake that represents your special journey together.
- Growing Old Together Keepsake Design
A heartfelt ornament symbolizing lasting love, companionship, and shared memories. The adorable holiday couple design makes it a meaningful decoration for couples celebrating anniversaries, milestones, or years of happiness together.
- Custom Name Holiday Decoration
Personalize this Christmas tree ornament with couple names, dates, or special details to create a one of a kind keepsake. Perfect for adding a personal and sentimental touch to your seasonal home decor.
- Thoughtful Gift For Couples
An ideal Christmas gift for husband and wife, grandparents, parents, newly married couples, or loved ones. This personalized ornament is a beautiful way to celebrate relationships and create lasting holiday memories.
- Festive Christmas Tree Hanging Decor
Designed with colorful winter elements and charming holiday details, this ornament adds warmth and joy to Christmas decorations. Hang it on your tree to remember meaningful moments year after year.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
