<p><strong>A Christmas Ornament to Remember Someone You Love</strong></p>
<p>Add a photo, a name, and the dates that matter to create a personalized memorial ornament for your Christmas tree. Choose a design with cardinals, butterflies, or a simple photo frame, then add a short phrase of your own.</p>
<p><strong>Material and Size</strong></p>
<ul>
<li>Glass base layer, 6mm thick, about 3.07 in (7.8 cm) in diameter, fixed size</li>
<li>Acrylic top layer, 3mm thick, with a custom shape that follows your design</li>
<li>Includes up to 5 custom acrylic pieces, minimum piece size 1 cm</li>
<li>Layered build with a 3D effect and a crystal-like look</li>
<li>Full-color photo printing</li>
<li>Red hanging cord and gift box included</li>
</ul>
<p><strong>Design Options</strong></p>
<ul>
<li>First Christmas in Heaven with cardinal and birdhouse</li>
<li>Heart-shaped tree with blue butterflies</li>
<li>Family tree with cardinals and a short poem</li>
<li>Photo frame with Grandma, Grandpa, Mom, Dad, or a custom title</li>
</ul>
<p><strong>Gift Ideas</strong></p>
<ul>
<li>Sympathy gift for loss of a father or mother</li>
<li>Remembrance gift for loss of a grandparent or friend</li>
<li>Christmas tribute for a family tree</li>
<li>Anniversary, Mother's Day, or Father's Day keepsake</li>
</ul>
<p><strong>How to Order</strong></p>
<ul>
<li>Select your design</li>
<li>Upload a clear photo and enter the name, dates, or phrase in the customization box</li>
<li>Check the spelling and dates before placing your order</li>
</ul>
<p><strong>Please Note</strong></p>
<p>Personalized items are made to order and cannot be changed after production begins. Glass is fragile, so handle with care. Colors may vary slightly by screen. This is a decorative item, not a toy.</p>
- PERSONALIZED PHOTO MEMORIAL ORNAMENT – Upload a photo and add a name, dates, or a short phrase such as “First Christmas in Heaven” or “Forever in My Heart”. It turns a favorite picture into a quiet tribute to remember your loved one each December.
- GLASS BASE WITH 3D ACRYLIC LAYER – Made with a 6mm thick glass base and a 3mm acrylic top layer. The layered build adds depth to the artwork and a crystal-like look with a faceted edge. The photo is printed in full color for clear detail.
- 3.07 INCH (7.8 CM) ROUND SIZE – The glass base measures about 3.07 inches (7.8 cm) in diameter and the size is fixed. The acrylic layer follows your chosen design and includes up to 5 custom acrylic pieces, with a minimum piece size of 1 cm.
- MEMORIAL DESIGNS TO CHOOSE FROM – Pick a red cardinal with birdhouse, a heart-shaped tree with butterflies, a family tree with cardinals, or a simple photo frame with “Grandma” or your own title. Select your style and enter the details at checkout.
- SYMPATHY GIFT FOR LOSS OF A LOVED ONE – A thoughtful bereavement gift for loss of a father, mother, grandparent, or friend. Comes in a gift box with a red hanging cord, ready for a Christmas tree, memory wall, or a quiet spot at home. Also fits an anniversary, Mother’s Day, or Father’s Day remembrance.
At Namashops, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@namashops.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Namashops.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
